RETURNS AND REFUNDS
Your order is as important to us as our bond with you. Our in-house Consumer Service department will be delighted to assist you with any queries related to your order. Please email us at email@example.com or call us at 1800-523-658 during standard business hours 10 am-6 pm IST (Monday to Friday), and a representative will be in touch with you. All queries are answered in the order in which they are received. Requests made outside of standard weekday business hours will be addressed as soon as possible.
Returns & Cancellation Policy
Exerfit may accept returns of products purchased directly from Exerfit through the site only when all of the following conditions are satisfied:
If you need to make a return, please call us during normal business hours (10 am-6 pm IST) before sending the product back. You will be asked to provide your Purchase Order number as received when an order was placed on the website. Once the merchandise is eligible and approved for return, you will be issued a Return Authorization Number and given instructions on how to complete the process.
Refunds: All reimbursements will be made to the bank account/card used for the original purchase. Please allow at least 5 working days for the reimbursement credit to appear on your bank account.
Damaged, Lost or Stolen Merchandise
We make every effort to safely secure and ship your order. However, on rare occasions, merchandise can be damaged in transit. If you feel that your order was damaged during delivery, report it immediately and a representative will contact you.
In case of any lost or misplaced shipments, upon receiving a confirmation of the same, we will resend you the shipment or initiate a refund. We accept no other liability or responsibility with regards to lost, misplaced or damaged shipments.
The Policy only applies to the procedures and practices followed by entities that are managed, owned or controlled by www.exerfit.co or to the people that are engaged, employed or managed by www.exerfit.co.
Exerfit Wellness Pvt. Ltd. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. Do feel free to contact us with your questions or concerns about privacy on this website.
The information we collect can include, but not be limited to your:
We require this information to understand your needs and provide you with better products & services, and in particular for the following reasons:
Allowing you to transact in a safe and secure environment is fundamental to our business. It is our constant endeavour to ensure that your information is safe and protected from any unauthorised access, usage or disclosure. We have implemented suitable security procedures and policies to safeguard the information that we collect and store.
What about cookies
Most web servers and browsers ask for permission to download and save “cookies” on your hard drive when you access a website. Cookies are small files that allow the browser to remember information for specific users, thereby customizing your browsing experience.
Cookies do not give us access to your personal information or computer system, apart from data that you have voluntarily chosen to share with us. Cookies help us to understand and analyse your browsing preferences and thereby customize your website navigation experience.
Links to external websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the information, offers, products, services or security levels of the other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Data Storage & Information Security
To maintain the security of our website and protect you from fraud, errors and other issues, we also identify and store your IP address. This helps us identify each user of our website and maintain a high standard of security.
When you transact with us, we may store personal information including, but not limited to, your contact details such as billing address and other information such credit/debit card number and related details and bank account details.
You may choose to terminate your account with us at any time by writing to us at firstname.lastname@example.org from the email ID you have used for creating your account login. We will disable access to your account within 2 working days of receiving your mail. However, your information may remain stored in archive on our servers even after the deletion or termination of your account.
Sharing of your personal information
There could be instances where we may be required to disclose your information to meet certain regulatory or legal requirements. As part of our internal security procedures, we may also share your information with our affiliates to prevent theft or corruption of your information, frauds and any other illegal acts.
Controlling information shared and offer intimation
We or our partners/advertisers may reach out to you periodically with communication to intimate you regarding the latest deals, offers or other information. If you wish to not receive any of our or our partners/advertisers newsletters, please send us an email on email@example.com
Please also watch out for checkboxes on any forms that need you to fill your personal information which may allow you to not be contacted for any direct marketing activities by us or our partners/advertisers.
You can offer your views, suggestions and feedback if any, by submitting your details in the Contact Us form on our website.
TERMS AND CONDITIONS:
We reserve the right to amend, review, modify, change or withdraw any products or services on the website at any time without any prior notice. We also reserve the right to restrict access to the entire, or parts of the website without any prior notice.
No portion or section of this website including but not limited to content, images, designs and layouts can be copied, downloaded, reproduced or readapted in any shape or form, and any infringement of this provision will invite legal action.
The website is operated by Exerfit Wellness Private Limited, (“Exerfit”) a company incorporated under the laws of India with our registered office at 2nd Floor, Plot 1076, Apte Industrial Estate, Laxminarsingh Papan Marg, off Dr E Moses Road, Worli, Mumbai – 400018, Maharashtra, India.
Our website allows you to share content on third-party platforms like Facebook, Twitter, etc. via external links. This facility is provided only to allow you to share content on these platforms and we do not take any responsibility for third party websites and/or their contents and disclaim any liabilities arising out of the access or use of any or all third party websites. We accept no responsibility for any content that may be posted by users of our website on such third party websites using external links and disclaim all liabilities that may arise from any such activity by a user of our website. Users accept full and sole responsibility for any content that they may post on our website and we disclaim all liabilities that may arise concerning any such content.
Your Profile & Eligibility
Using the website
By accessing and using our website, you agree:
Product Description & Specification
We have made all efforts to provide accurate information and images of our products on the website. This includes but is not limited to product size, weight, colour, description, nutritional information, prices, etc. All product images on our website are provided for illustrative purposes only. Kindly note that the items ordered may vary slightly from those displayed on the website.
We market and sell products under our brand name “exerfit” on the website. The products are manufactured and supplied to us by our approved vendors.
You understand and accept that we are not liable or responsible for any damage, loss, problems or inconvenience that may arise to you as a result of using our products. You agree to purchase and consume our products entirely at your own risk.
Exerfit shall in no event or circumstances be held liable and/or responsible for any discrepancy or inaccuracy in reporting the prices and product specifications (including the product description, photos, vegetarian, Jain, weight/size) nor shall it be liable for any costs, actions, claims or demands that may arise or accrue in respect of the same.
Exerfit shall not be liable or responsible for any products, information or services mentioned on the Website, whether provided by Exerfit, or any third parties. You agree to make your independent evaluation of the products, information and services mentioned on the website, including their quality.
Restrictions on Order Size
We retain the right to restrict or prohibit, at any time, the number of items purchased on our website per order, individual or group. We can apply these restrictions by tracking the account number used to order, debit/credit card or other modes of payment used and/or shipping/billing address. Such restrictions will be duly intimated via our website
While best efforts are made to ensure that all pricing details on our website are accurate and up to date, some errors can occur. In case of any such errors in the price of goods that you have already ordered, we will inform you at the earliest possible moment. In case we are unable to contact you, this order will stand cancelled and we will get in touch with you to reinitiate the order with correct pricing information. We will not be liable to service any such erroneous order.
We reserve the right to update and change the prices of our products periodically without any prior notice. Such changes will not apply to any orders placed before the revision in the price. The prices on our website include the basic cost of the product, along with all applicable taxes as per law.
We do not provide any assurance that the price listed on our website is the lowest price at which the product is available across channels.
In case of discrepancies between the product pricing on the website and the final invoice, the pricing mentioned on the final invoice shall prevail.
At the time of ordering your products on our website, you will be provided with several payments and delivery options. Orders will be processed only once we can confirm that your payment has successfully reached us. You will be provided an estimated time of delivery at the time of order, which may vary based on your location and products ordered. On successfully placing the order, you will receive a detailed email that contains a summary of your order along with the relevant delivery information.
You can pay for your purchases through the website via multiple channels offered through our payment gateway tie-ups. While availing of any payment channel/s, offered on the website, we will not be liable or responsible for any loss or damage arising to you, either directly or indirectly, on account of:
You understand & accept that we have entered into a contractual agreement with our payment gateway provider, and as per the terms of this agreement, neither the payment gateway provider nor any of the banks that it works with to provide the payment gateway services will be liable for any damages suffered by you for any reason whatsoever.
You shall use your own credit/debit card / net banking account only for making payments. Exerfit shall not be liable or responsible for any credit card fraud(s). The liability, if any, on the fraudulent use of your credit/debit card / net banking account, will be yours alone and the onus to ‘prove otherwise’ shall be on you.
You agree to indemnify and keep indemnified Exerfit, its successors and assigns, vendors & partners of, from or against any claims, demands, actions, disputes, liabilities, obligations, costs, charges, expenses of any nature suffered or sustained by Exerfit by reasons of the fraudulent uses of any credit/debit card / net banking account by you for any such transaction.
You acknowledge that delivery may at times be delayed on account of unforeseen circumstances and we will try to keep you updated of such delays via email and SMS. Please note that we will not be liable to provide any cash or other compensation for any delayed deliveries.
In case of any lost or misplaced shipments, we will resend you the shipment on confirmation that the shipment is lost or misplaced, or refund your money, depending on your preference. We accept no other liability or responsibility with regards to lost, misplaced or damaged shipments.
Exerfit reserves the right to change the delivery charges at any time without prior intimation.
By accepting/agreeing to these terms, the customer agrees that the tracking details of the shipment will not be available immediately.
Exerfit reserves the right to deny delivery to locations considered not feasible even though the delivery location is mentioned in the Website.
Returns & Refund
Please refer to our Returns and Refunds policy for more information on how to return products and applicable refund parameters.
Intellectual Property Rights
Exerfit retains all rights and ownership to all copyrights, trademarks, logos and any other intellectual property used on its website and products. Accessing the website and/or purchasing products through the website does not create any rights, title or encumbrance on any of our intellectual properties.
Law and Jurisdiction
You agree to indemnify and do hereby keep indemnified, safe and harmless Exerfit, its Directors, employees, agents, successors and assigns of from and against any and all claims, actions, proceedings, obligations, penalties, losses, liabilities, disputes, damages, costs, charges and expenses of any nature whatsoever suffered or sustained by Exerfit due to:
Limitation of Liability
You agree to use the website and transact on it purely at your own risk. Neither Exerfit, its Directors, Employees, Affiliates or Agents will be liable for any direct, consequential, indirect or other damages that may result from your use of the website or products or services marketed thereon. This includes damages that may arise due to any viruses, hacking, incorrectness or inadequacy of information on the website or performance of the products marketed thereon.
You acknowledge and agree that Exerfit neither endorses the content of advertisements or third parties’ web content, nor shall it be responsible or liable for the accuracy of material contained therein, or any infringement of third party intellectual property rights arising therefrom, or any fraud or other crime committed thereby.
In no event or circumstances shall Exerfit be held liable or responsible for any delay, failure, default or disruption of the contents or services delivered through the website to you.
Neither Exerfit nor any of our affiliates are liable for losses caused directly or indirectly by our non-performance as a result of events beyond our control including natural disasters, acts of God, war, terrorism, actions or decrees of governmental bodies, exchange or market rulings, failure of communication lines or utility systems, equipment and systems failures, unauthorized access, and theft (each, a “Force Majeure Event”).
All information provided on this website is for individual use and informational purposes only. By accessing and using this website you accept that you treat all information contained on the website as informative only and that the information does not substitute any or all advice that is provided by a doctor or other registered healthcare professional. You agree to accept or act upon any information contained on the website at your sole discretion.
Any products listed on the website are not medicinal products, intended to diagnose, treat, cure, or prevent any disease, ailment or illness. Our products have not been tested or evaluated by the Food & Drug Administration (FDA) or similar organisation.
All products should be consumed and used only as per the guidelines provided on the packaging and under proper medical supervision if applicable. Different users may obtain and experience different results from the use of the same product depending on various factors including, but not limited to, age, body type, gender, fitness and activity levels, etc.
The website and all content therein are provided to you on an “as is” basis, without any warranties of any kind whatsoever, whether express or implied, including but not limited to, implied warranties of satisfactory quality, fitness for a specific purpose.
Exerfit Wellness Private Limited does not represent or warrant that the information, data or facilities provided on our Website are complete, accurate or up to date, or that you will be able to access the website interrupted or error-free, or that any problems, defects or deficiencies in the website will be corrected or rectified, or that the server that hosts the website or the website is free of viruses or any other damaging factors.
Exerfit Wellness Private Limited does not make any representations or warranties regarding the contents of the website, including but not limited to their accuracy, adequacy, utility, reliability, relevance or otherwise, in every case to the maximum extent permitted by applicable laws.
Ground Floor, D J House, Old Nagardas Road, Andheri East, Mumbai, Maharashtra 400069