RETURNS AND REFUNDS

Customer Service

Your order is as important to us as our bond with you. Our in-house Consumer Service department will be delighted to assist you with any queries related to your order. Please email us at contact@exerfit.co or call us at 1800-523-658 during standard business hours 10 am-6 pm IST (Monday to Friday), and a representative will be in touch with you. All queries are answered in the order in which they are received. Requests made outside of standard weekday business hours will be addressed as soon as possible.

Returns & Cancellation Policy

Exerfit may accept returns of products purchased directly from Exerfit through the site only when all of the following conditions are satisfied:

  • The products must be received by Exerfit within 7 days of your delivery; no returns are accepted after this period
  • You must provide your Purchase Order number as received when your order was placed through the website
  • If they were purchased through www.exerfit.co and are found to have been physically damaged during shipping, or if you found some unusual defects in the products at the time of receiving the order
  • Orders can be cancelled only before their dispatch. Once dispatched, we do not allow any cancellations.
  • Cancellations and refunds aren’t processed in the event of dissatisfaction with products or packaging.

If you need to make a return, please call us during normal business hours (10 am-6 pm IST) before sending the product back. You will be asked to provide your Purchase Order number as received when an order was placed on the website. Once the merchandise is eligible and approved for return, you will be issued a Return Authorization Number and given instructions on how to complete the process.

Refunds: All reimbursements will be made to the bank account/card used for the original purchase. Please allow at least 5 working days for the reimbursement credit to appear on your bank account.

Damaged, Lost or Stolen Merchandise

We make every effort to safely secure and ship your order. However, on rare occasions, merchandise can be damaged in transit. If you feel that your order was damaged during delivery, report it immediately and a representative will contact you.

In case of any lost or misplaced shipments, upon receiving a confirmation of the same, we will resend you the shipment or initiate a refund. We accept no other liability or responsibility with regards to lost, misplaced or damaged shipments.

PRIVACY POLICY:

Exerfit Wellness Pvt. Ltd. and its associated companies and divisions respect your privacy. This Privacy Policy outlines how your data is collected and used by us and you are advised to please read it carefully.

By accessing the website www.exerfit.co and services thereon, you agree to the collection and use of your data by us in the manner provided in this Privacy Policy. If you have questions or concerns regarding this statement, you can contact us on contact@exerfit.co. Should you not agree with the terms of this Privacy Policy, please do not visit or access our website.

The Policy only applies to the procedures and practices followed by entities that are managed, owned or controlled by www.exerfit.co or to the people that are engaged, employed or managed by www.exerfit.co.

Exerfit Wellness Pvt. Ltd. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. Do feel free to contact us with your questions or concerns about privacy on this website.

The information we collect can include, but not be limited to your:

  • Name, Address, Age, Gender
  • Contact information including email address, phone number, etc.
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

We require this information to understand your needs and provide you with better products & services, and in particular for the following reasons:

  • Internal record keeping
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the contact information which you have provided. This includes offers provided by our partners who may include third-party firms.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customize the website according to your interests

Information Security

Allowing you to transact in a safe and secure environment is fundamental to our business. It is our constant endeavour to ensure that your information is safe and protected from any unauthorised access, usage or disclosure. We have implemented suitable security procedures and policies to safeguard the information that we collect and store.

What about cookies

Most web servers and browsers ask for permission to download and save “cookies” on your hard drive when you access a website. Cookies are small files that allow the browser to remember information for specific users, thereby customizing your browsing experience.

Cookies do not give us access to your personal information or computer system, apart from data that you have voluntarily chosen to share with us. Cookies help us to understand and analyse your browsing preferences and thereby customize your website navigation experience.

Links to external websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the information, offers, products, services or security levels of the other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Data Storage & Information Security

To maintain the security of our website and protect you from fraud, errors and other issues, we also identify and store your IP address. This helps us identify each user of our website and maintain a high standard of security.

When you transact with us, we may store personal information including, but not limited to, your contact details such as billing address and other information such credit/debit card number and related details and bank account details.

Account Termination

You may choose to terminate your account with us at any time by writing to us at contact@exerfit.co from the email ID you have used for creating your account login. We will disable access to your account within 2 working days of receiving your mail. However, your information may remain stored in archive on our servers even after the deletion or termination of your account.

Sharing of your personal information

There could be instances where we may be required to disclose your information to meet certain regulatory or legal requirements. As part of our internal security procedures, we may also share your information with our affiliates to prevent theft or corruption of your information, frauds and any other illegal acts.

In case we decide to merge with or be taken over by any other business entity, or if we undergo some business restructuring or reorganisation, we may transfer your data to any new entity that may result from such activity. This new entity will also adhere to the terms of this Privacy Policy for your protection.

Controlling information shared and offer intimation

We or our partners/advertisers may reach out to you periodically with communication to intimate you regarding the latest deals, offers or other information. If you wish to not receive any of our or our partners/advertisers newsletters, please send us an email on contact@exerfit.co

Please also watch out for checkboxes on any forms that need you to fill your personal information which may allow you to not be contacted for any direct marketing activities by us or our partners/advertisers.

Consent

You consent to the use of your information as per the terms of this Privacy Policy by using our website and sharing information with us.

Copyright

This Privacy Policy is our Copyright and any reproduction of the same in whole or part could lead to legal action.

You can offer your views, suggestions and feedback if any, by submitting your details in the Contact Us form on our website.

TERMS AND CONDITIONS:

The following terms and conditions (“Terms of Use”) govern access to and the use of the domain www.exerfit.co (“website”) and all products and services offered on it. By accessing the website you agree to ALL the Terms of Use and the Privacy Policy provided separately on the website. These may be updated periodically and you agree to check this page from time to time to take note of any changes to the Terms of Use and other policies governing the use of our website.

We reserve the right to amend, review, modify, change or withdraw any products or services on the website at any time without any prior notice. We also reserve the right to restrict access to the entire, or parts of the website without any prior notice.

No portion or section of this website including but not limited to content, images, designs and layouts can be copied, downloaded, reproduced or readapted in any shape or form, and any infringement of this provision will invite legal action.

The website is operated by Exerfit Wellness Private Limited, (“Exerfit”) a company incorporated under the laws of India with our registered office at 2nd Floor, Plot 1076, Apte Industrial Estate, Laxminarsingh Papan Marg, off Dr E Moses Road, Worli, Mumbai – 400018, Maharashtra, India.

Third-Party Links

Our website allows you to share content on third-party platforms like Facebook, Twitter, etc. via external links. This facility is provided only to allow you to share content on these platforms and we do not take any responsibility for third party websites and/or their contents and disclaim any liabilities arising out of the access or use of any or all third party websites. We accept no responsibility for any content that may be posted by users of our website on such third party websites using external links and disclaim all liabilities that may arise from any such activity by a user of our website. Users accept full and sole responsibility for any content that they may post on our website and we disclaim all liabilities that may arise concerning any such content.

Your Profile & Eligibility

  • Only users who are legally permitted to enter into commercial and legally binding contracts in the country that they transact from are permitted to transact on our website.
  • Your account can be terminated and transaction cancelled if we discover that you are not legally permitted to transact on our website for any reason whatsoever.
  • By creating a user profile and sharing your information with us, you agree to be bound by our Terms of Use, Privacy Policy and other policies that we may introduce and share publicly from time to time.
  • You are responsible for the account you create on our website and for maintaining the confidentiality of the login details for the account. You will be responsible for all activities conducted under your account.
  • Should we find any of the information provided by you to be incorrect, untrue, incomplete or outdated, we have the right to suspend, terminate and block your account and access to our Website indefinitely with immediate effect.
  • Exerfit reserves the right to refuse registration and deny creation of an Account and associated Username and Password to any user at its sole discretion.

Using the website 

By accessing and using our website, you agree:

  1. To not use any software, programme, coding or other mechanisms to gain unauthorized access to our website, its data, information, server or structure.
  2. To not try and access our customer data by any means whatsoever.
  3. To not disrupt the regular and smooth functioning of our website or any other user’s ability to transact on the website through any means whatsoever.
  4. To be compliant with all applicable laws that govern the use of our website wherever you may be.
  5. To direct any grievance that you may have directly to us only through the prescribed mechanism on our “Contact Us” page. Your business is important to us and we will also endeavour to resolve any grievance to your satisfaction.
  6. To not impersonate any other user or provide us with any false or misleading information.
  7. That any information you may share with our partners/advertisers/vendors by accessing their websites, filling any forms thereon, etc. are not governed by our Terms of Use or Privacy Policy and such interaction is solely your responsibility. We do not accept any responsibility or liability for any loss or damage that you may suffer on account for using or sharing any information with such partners/advertisers/vendors.
  8. That you have a limited, revocable, non-exclusive license to access and use the website for personal use.
  9. That Exerfit may record, retain and use all information, data and electronic communication that you input or otherwise communicate during your access to and/or use of the website or any email to or from us and any other means and the transmittal of the same to our affiliates, subsidiaries, branches and third parties for order and other processing, database maintenance, record keeping or any other use per customary practices, policies and procedures applicable, and our privacy policies.
  10. That we expressly reserve the right to monitor any and all use of the website and its contents by you.
  11. That Exerfit shall be neither liable nor responsible to update any information communicated to you using any medium whatsoever nor shall Exerfit or its representatives be liable or responsible to timely see, process, act on or respond to any message sent by you to us using any medium whatsoever.

Information Sharing

  • You agree and accept that we may share your information with our partners and vendors to provide you with products and services through our website.
  • You may also elect to share your information with our partners or vendors of your own accord.
  • Exerfit accepts no liability or responsibility for any loss, damage or inconvenience that may arise to you as a result of such information-sharing.

Privacy

Our Privacy Policy incorporated by reference in these Terms of Use and provided separately on our website sets out how we will use the personal information you provide to us. By accessing and using this website, you agree to be bound by the Privacy Policy, and confirm that all data provided by you is accurate and up to date. We accept no responsibility for any deficiency in service that may arise due to inaccurate, outdated, false or incomplete information provided by you.

Product Description & Specification

We have made all efforts to provide accurate information and images of our products on the website. This includes but is not limited to product size, weight, colour, description, nutritional information, prices, etc. All product images on our website are provided for illustrative purposes only. Kindly note that the items ordered may vary slightly from those displayed on the website.

We market and sell products under our brand name “exerfit” on the website. The products are manufactured and supplied to us by our approved vendors.

You understand and accept that we are not liable or responsible for any damage, loss, problems or inconvenience that may arise to you as a result of using our products. You agree to purchase and consume our products entirely at your own risk.

Exerfit shall in no event or circumstances be held liable and/or responsible for any discrepancy or inaccuracy in reporting the prices and product specifications (including the product description, photos, vegetarian, Jain, weight/size) nor shall it be liable for any costs, actions, claims or demands that may arise or accrue in respect of the same.

Exerfit shall not be liable or responsible for any products, information or services mentioned on the Website, whether provided by Exerfit, or any third parties. You agree to make your independent evaluation of the products, information and services mentioned on the website, including their quality.

Restrictions on Order Size

We retain the right to restrict or prohibit, at any time, the number of items purchased on our website per order, individual or group. We can apply these restrictions by tracking the account number used to order, debit/credit card or other modes of payment used and/or shipping/billing address. Such restrictions will be duly intimated via our website

Pricing

While best efforts are made to ensure that all pricing details on our website are accurate and up to date, some errors can occur. In case of any such errors in the price of goods that you have already ordered, we will inform you at the earliest possible moment. In case we are unable to contact you, this order will stand cancelled and we will get in touch with you to reinitiate the order with correct pricing information. We will not be liable to service any such erroneous order.

We reserve the right to update and change the prices of our products periodically without any prior notice. Such changes will not apply to any orders placed before the revision in the price. The prices on our website include the basic cost of the product, along with all applicable taxes as per law.

We do not provide any assurance that the price listed on our website is the lowest price at which the product is available across channels.

In case of discrepancies between the product pricing on the website and the final invoice, the pricing mentioned on the final invoice shall prevail.

Payment Services

At the time of ordering your products on our website, you will be provided with several payments and delivery options. Orders will be processed only once we can confirm that your payment has successfully reached us. You will be provided an estimated time of delivery at the time of order, which may vary based on your location and products ordered. On successfully placing the order, you will receive a detailed email that contains a summary of your order along with the relevant delivery information.

You can pay for your purchases through the website via multiple channels offered through our payment gateway tie-ups. While availing of any payment channel/s, offered on the website, we will not be liable or responsible for any loss or damage arising to you, either directly or indirectly, on account of:

  • Transaction failure due to reasons including authorization failure, insufficient limits, payment rejection by our payment gateway provider/banks for any reason whatsoever
  • Payment rejection due to breach of transaction limits prescribed by us
  • Transaction failure due to any other reason whatsoever

You understand & accept that we have entered into a contractual agreement with our payment gateway provider, and as per the terms of this agreement, neither the payment gateway provider nor any of the banks that it works with to provide the payment gateway services will be liable for any damages suffered by you for any reason whatsoever.

You shall use your own credit/debit card / net banking account only for making payments. Exerfit shall not be liable or responsible for any credit card fraud(s). The liability, if any, on the fraudulent use of your credit/debit card / net banking account, will be yours alone and the onus to ‘prove otherwise’ shall be on you.

You agree to indemnify and keep indemnified Exerfit, its successors and assigns, vendors & partners of, from or against any claims, demands, actions, disputes, liabilities, obligations, costs, charges, expenses of any nature suffered or sustained by Exerfit by reasons of the fraudulent uses of any credit/debit card / net banking account by you for any such transaction.

Delivery

You acknowledge that delivery may at times be delayed on account of unforeseen circumstances and we will try to keep you updated of such delays via email and SMS. Please note that we will not be liable to provide any cash or other compensation for any delayed deliveries.

In case of any lost or misplaced shipments, we will resend you the shipment on confirmation that the shipment is lost or misplaced, or refund your money, depending on your preference. We accept no other liability or responsibility with regards to lost, misplaced or damaged shipments.

Exerfit reserves the right to change the delivery charges at any time without prior intimation.

By accepting/agreeing to these terms, the customer agrees that the tracking details of the shipment will not be available immediately.

Exerfit reserves the right to deny delivery to locations considered not feasible even though the delivery location is mentioned in the Website.

Returns & Refund

Please refer to our Returns and Refunds policy for more information on how to return products and applicable refund parameters.

Intellectual Property Rights

Exerfit retains all rights and ownership to all copyrights, trademarks, logos and any other intellectual property used on its website and products. Accessing the website and/or purchasing products through the website does not create any rights, title or encumbrance on any of our intellectual properties.

Law and Jurisdiction

The Terms of Use shall be governed by and constructed per the laws of the Republic of India and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Mumbai. If any portion of these Terms of Use become void, it will not affect the validity and enforceability of the remaining provisions. The void part will be replaced by provisions that are valid and have legal effect.

Indemnification

You agree to indemnify and do hereby keep indemnified, safe and harmless Exerfit, its Directors, employees, agents, successors and assigns of from and against any and all claims, actions, proceedings, obligations, penalties, losses, liabilities, disputes, damages, costs, charges and expenses of any nature whatsoever suffered or sustained by Exerfit due to:

  1. your breach of any terms or conditions of use or your representations and warranties contained in these Terms and conditions of use
  2. your access to and/or use of the website and/or the content therein
  3. any act, deed, matter or thing which shall or may constitute an infringement of the copyright, trademark or any other intellectual property rights of Exerfit or any third party
  4. any bogus or false orders placed by you or any third party using your usernames and password,
  5. any false, incorrect or misleading information provided by you to Exerfit as to your name, e-mail address. address, mobile number etc.
  6. any disclosure of information, usernames, password made by you to any third party. Exerfit shall not be liable for any special, direct, indirect, punitive, incidental or consequential damages or any damages whatsoever (including but not limited to damages for loss of profits or savings, business interruption, loss of information), whether in contract, negligence, tort, strict liability or otherwise or any other damages resulting from any of the following:
    1. the use or the inability to use the website (whether due to disruption, limited access, changes to or termination of any features on the website or otherwise) for any interruption, delays, errors or omissions concerning any communications or transmission, or any damage (direct, indirect, consequential or otherwise) arising from the use of or inability to use the website;
    2. any shortcoming/error concerning any information or services purchased or obtained from a third-party content provider through Exerfit;
    3. unauthorized access by third parties to data or private information of any user;
    4. authenticity, availability, suitability, reliability, the accuracy of the information, software, services, content, etc;

Limitation of Liability

You agree to use the website and transact on it purely at your own risk. Neither Exerfit, its Directors, Employees, Affiliates or Agents will be liable for any direct, consequential, indirect or other damages that may result from your use of the website or products or services marketed thereon. This includes damages that may arise due to any viruses, hacking, incorrectness or inadequacy of information on the website or performance of the products marketed thereon.

You acknowledge and agree that Exerfit neither endorses the content of advertisements or third parties’ web content, nor shall it be responsible or liable for the accuracy of material contained therein, or any infringement of third party intellectual property rights arising therefrom, or any fraud or other crime committed thereby.

In no event or circumstances shall Exerfit be held liable or responsible for any delay, failure, default or disruption of the contents or services delivered through the website to you.

Force Majeure

Neither Exerfit nor any of our affiliates are liable for losses caused directly or indirectly by our non-performance as a result of events beyond our control including natural disasters, acts of God, war, terrorism, actions or decrees of governmental bodies, exchange or market rulings, failure of communication lines or utility systems, equipment and systems failures, unauthorized access, and theft (each, a “Force Majeure Event”).

All of our obligations concerning the affected elements under these Terms of Use will be suspended for the duration of such Force Majeure Event.

Termination

You agree that the Company may, in its sole discretion and without prior notice, terminate your access to the website and block your future access if we determine that you have violated these Terms of Use or any other policies. If you or the Company terminates your use of any service, you shall still be liable to pay for any service that you have already ordered until the time of such termination.

If you have any questions, comments or requests regarding our Terms of Use or the website please contact us at contact@exerfit.co or call on 1800 523 658

Miscellaneous

  • These Terms of Use represent the complete and exclusive agreement and understanding between you and Exerfit regarding your rights to access the website and to use the content and supersedes all agreements, writings, understandings which you may have with, and all representations (whether written or oral), regarding such subject matter.
  • Should any term or provision of these Terms of Use be deemed or held to be invalid or unenforceable, the remaining terms and provisions will continue in full force and effect.
  • Exerfit’s failure to insist at any time upon strict compliance with any term of these Terms of Use or any delay or failure on our part to exercise any power or right given to us in these Terms of Use or a continued course of such conduct on our part shall at no time operate as a waiver of such power or right, nor will any single or partial exercise preclude any other future exercise.
  • All rights and remedies given to us in these Terms of Use are cumulative and not exclusive of any other rights or remedies which we otherwise have at law, equity or under this Agreement.
  • The Terms of Use will be binding upon you and your successors-in-title and assigns.
  • Any and all headings in the text of these Terms of Use are solely for convenience or reference and do not constitute a part of these Terms of Use, nor do they affect the meaning, construction or effect of these Terms of Use.
  • The terms “including” and “includes” as used in these Terms of Use are intended to identify some, but not all, examples relevant to the subject matter and, therefore, should be read as “including, but not limited to” or “includes, but is not limited to.”
  • Exerfit may assign or delegate its rights, duties or obligations under these Terms of Use without your prior consent. However, you shall not assign or transfer your membership or username to a third party without the prior written consent of Exerfit.

These Terms of Use are in addition to and do not nullify, any other agreement between you and Exerfit governing the conduct of your relationship with us or any other applicable terms and conditions found on the website.

DISCLAIMER

All information provided on this website is for individual use and informational purposes only. By accessing and using this website you accept that you treat all information contained on the website as informative only and that the information does not substitute any or all advice that is provided by a doctor or other registered healthcare professional. You agree to accept or act upon any information contained on the website at your sole discretion.

Any products listed on the website are not medicinal products, intended to diagnose, treat, cure, or prevent any disease, ailment or illness. Our products have not been tested or evaluated by the Food & Drug Administration (FDA) or similar organisation.

All products should be consumed and used only as per the guidelines provided on the packaging and under proper medical supervision if applicable. Different users may obtain and experience different results from the use of the same product depending on various factors including, but not limited to, age, body type, gender, fitness and activity levels, etc.

The website and all content therein are provided to you on an “as is” basis, without any warranties of any kind whatsoever, whether express or implied, including but not limited to, implied warranties of satisfactory quality, fitness for a specific purpose.

Exerfit Wellness Private Limited does not represent or warrant that the information, data or facilities provided on our Website are complete, accurate or up to date, or that you will be able to access the website interrupted or error-free, or that any problems, defects or deficiencies in the website will be corrected or rectified, or that the server that hosts the website or the website is free of viruses or any other damaging factors.

Exerfit Wellness Private Limited does not make any representations or warranties regarding the contents of the website, including but not limited to their accuracy, adequacy, utility, reliability, relevance or otherwise, in every case to the maximum extent permitted by applicable laws.

Nutrition Beyond Salads
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Ground Floor, D J House, Old Nagardas Road, Andheri East, Mumbai, Maharashtra 400069

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