The Policy only applies to the procedures and practices followed by entities that are managed, owned or controlled by www.exerfit.co or to the people that are engaged, employed or managed by www.exerfit.co.
Exerfit Wellness Pvt. Ltd. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. Do feel free to contact us with your questions or concerns about privacy on this website.
The information we collect can include, but not be limited to your:
Name, Address, Age, Gender
Contact information including email address, phone number, etc.
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers
We require this information to understand your needs and provide you with better products & services, and in particular for the following reasons:
- Internal record keeping
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the contact information which you have provided. This includes offers provided by our partners who may include third-party firms.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customize the website according to your interests.
Allowing you to transact in a safe and secure environment is fundamental to our business. It is our constant endeavour to ensure that your information is safe and protected from any unauthorised access, usage or disclosure. We have implemented suitable security procedures and policies to safeguard the information that we collect and store.
What about cookies
Most web servers and browsers ask for permission to download and save “cookies” on your hard drive when you access a website. Cookies are small files that allow the browser to remember information for specific users, thereby customizing your browsing experience.
Cookies do not give us access to your personal information or computer system, apart from data that you have voluntarily chosen to share with us. Cookies help us to understand and analyse your browsing preferences and thereby customize your website navigation experience.
Links to external websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the information, offers, products, services or security levels of the other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Data Storage & Information Security
To maintain the security of our website and protect you from fraud, errors and other issues, we also identify and store your IP address. This helps us identify each user of our website and maintain a high standard of security.
When you transact with us, we may store personal information including, but not limited to, your contact details such as billing address and other information such as credit/debit card number and related details and bank account details.
You may choose to terminate your account with us at any time by writing to us at firstname.lastname@example.org from the email ID you have used for creating your account login. We will disable access to your account within 2 working days of receiving your mail. However, your information may remain stored in the archive on our servers even after the deletion or termination of your account.
Sharing of your personal information
There could be instances where we may be required to disclose your information to meet certain regulatory or legal requirements. As part of our internal security procedures, we may also share your information with our affiliates to prevent theft or corruption of your information, fraud and any other illegal acts.
Controlling information shared and offer intimation
We or our partners/advertisers may reach out to you periodically with communication to intimate you regarding the latest deals, offers or other information. If you wish to not receive any of our or our partners/advertisers newsletters, please send us an email at email@example.com
Please also watch out for checkboxes on any forms that need you to fill in your personal information which may allow you to not be contacted for any direct marketing activities by us or our partners/advertisers.
You can offer your views, suggestions and feedback if any, by submitting your details in the Contact Us form on our website.
TERMS AND CONDITIONS:
We reserve the right to amend, review, modify, change or withdraw any products or services on the website at any time without any prior notice. We also reserve the right to restrict access to the entire, or parts of the website without any prior notice.
No portion or section of this website including but not limited to content, images, designs and layouts can be copied, downloaded, reproduced or readapted in any shape or form, and any infringement of this provision will invite legal action.
The website is operated by Exerfit Wellness Private Limited, (“Exerfit”) a company incorporated under the laws of India with our registered office on Ground Floor, D J House, Old Nagardas Road, Andheri East, Mumbai - 400069, Maharashtra, India.
Our website allows you to share content on third-party platforms like Facebook, Twitter, etc. via external links. This facility is provided only to allow you to share content on these platforms and we do not take any responsibility for third party websites and/or their contents and disclaim any liabilities arising out of the access or use of any or all third party websites. We accept no responsibility for any content that may be posted by users of our website on such third party websites using external links and disclaim all liabilities that may arise from any such activity by a user of our website. Users accept full and sole responsibility for any content that they may post on our website and we disclaim all liabilities that may arise concerning any such content.
Your Profile & Eligibility
Only users who are legally permitted to enter into commercial and legally binding contracts in the country that they transact from are permitted to transact on our website.
Your account can be terminated and transaction cancelled if we discover that you are not legally permitted to transact on our website for any reason whatsoever.
You are responsible for the account you create on our website and for maintaining the confidentiality of the login details for the account. You will be responsible for all activities conducted under your account.
Should we find any of the information provided by you to be incorrect, untrue, incomplete or outdated, we have the right to suspend, terminate and block your account and access to our Website indefinitely with immediate effect.
Exerfit reserves the right to refuse registration and deny the creation of an Account and associated Username and Password to any user at its sole discretion.
Using the website
By accessing and using our website, you agree:
To not use any software, programme, coding or other mechanisms to gain unauthorized access to our website, its data, information, server or structure.
To not try and access our customer data by any means whatsoever.
To not disrupt the regular and smooth functioning of our website or any other user’s ability to transact on the website through any means whatsoever.
To be compliant with all applicable laws that govern the use of our website wherever you may be.
To direct any grievance that you may have directly to us only through the prescribed mechanism on our “Contact Us” page. Your business is important to us and we will also endeavour to resolve any grievance to your satisfaction.
To not impersonate any other user or provide us with any false or misleading information.
That you have a limited, revocable, non-exclusive license to access and use the website for personal use.
That Exerfit may record, retain and use all information, data and electronic communication that you input or otherwise communicate during your access to and/or use of the website or any email to or from us and any other means and the transmittal of the same to our affiliates, subsidiaries, branches and third parties for order and other processing, database maintenance, record keeping or any other use per customary practices, policies and procedures applicable, and our privacy policies.
That we expressly reserve the right to monitor any and all use of the website and its contents by you.
That Exerfit shall be neither liable nor responsible to update any information communicated to you using any medium whatsoever nor shall Exerfit or its representatives be liable or responsible to timely see, process, act on or respond to any message sent by you to us using any medium whatsoever.
You agree and accept that we may share your information with our partners and vendors to provide you with products and services through our website.
You may also elect to share your information with our partners or vendors of your own accord.
Exerfit accepts no liability or responsibility for any loss, damage or inconvenience that may arise to you as a result of such information-sharing.
Product Description & Specification
We have made all efforts to provide accurate information and images of our products on the website. This includes but is not limited to product size, weight, colour, description, nutritional information, prices, etc. All product images on our website are provided for illustrative purposes only. Kindly note that the items ordered may vary slightly from those displayed on the website.
We market and sell products under our brand name “exerfit" on the website. The products are manufactured and supplied to us by our approved vendors.
You understand and accept that we are not liable or responsible for any damage, loss, problems or inconvenience that may arise to you as a result of using our products. You agree to purchase and consume our products entirely at your own risk.
Exerfit shall in no event or circumstances be held liable and/or responsible for any discrepancy or inaccuracy in reporting the prices and product specifications (including the product description, photos, vegetarian, Jain, weight/size) nor shall it be liable for any costs, actions, claims or demands that may arise or accrue in respect of the same.
Exerfit shall not be liable or responsible for any products, information or services mentioned on the Website, whether provided by Exerfit, or any third parties. You agree to make your independent evaluation of the products, information and services mentioned on the website, including their quality.
Restrictions on Order Size
We retain the right to restrict or prohibit, at any time, the number of items purchased on our website per order, individual or group. We can apply these restrictions by tracking the account number used to order, debit/credit card or other modes of payment used and/or shipping/billing address. Such restrictions will be duly intimated via our website
While best efforts are made to ensure that all pricing details on our website are accurate and up to date, some errors can occur. In case of any such errors in the price of goods that you have already ordered, we will inform you at the earliest possible moment. In case we are unable to contact you, this order will stand cancelled and we will get in touch with you to reinitiate the order with correct pricing information. We will not be liable to service any such erroneous order.
We reserve the right to update and change the prices of our products periodically without any prior notice. Such changes will not apply to any orders placed before the revision in the price. The prices on our website include the basic cost of the product, along with all applicable taxes as per law.
We do not provide any assurance that the price listed on our website is the lowest price at which the product is available across channels.
In case of discrepancies between the product pricing on the website and the final invoice, the pricing mentioned on the final invoice shall prevail.
At the time of ordering your products on our website, you will be provided with several payments and delivery options. Orders will be processed only once we can confirm that your payment has successfully reached us. You will be provided an estimated time of delivery at the time of order, which may vary based on your location and products ordered. On successfully placing the order, you will receive a detailed email that contains a summary of your order along with the relevant delivery information.
You can pay for your purchases through the website via multiple channels offered through our payment gateway tie-ups. While availing of any payment channel/s, offered on the website, we will not be liable or responsible for any loss or damage arising to you, either directly or indirectly, on account of:
Transaction failure due to reasons including authorization failure, insufficient limits, payment rejection by our payment gateway provider/banks for any reason whatsoever
Payment rejection due to breach of transaction limits prescribed by us
Transaction failure due to any other reason whatsoever
You understand & accept that we have entered into a contractual agreement with our payment gateway provider, and as per the terms of this agreement, neither the payment gateway provider nor any of the banks that it works with to provide the payment gateway services will be liable for any damages suffered by you for any reason whatsoever.
You shall use your own credit/debit card / net banking account only for making payments. Exerfit shall not be liable or responsible for any credit card fraud(s). The liability, if any, on the fraudulent use of your credit/debit card / net banking account, will be yours alone and the onus to 'prove otherwise' shall be on you.
You agree to indemnify and keep indemnified Exerfit, its successors and assigns, vendors & partners of, from or against any claims, demands, actions, disputes, liabilities, obligations, costs, charges, expenses of any nature suffered or sustained by Exerfit by reasons of the fraudulent uses of any credit/debit card / net banking account by you for any such transaction.
You acknowledge that delivery may at times be delayed on account of unforeseen circumstances and we will try to keep you updated of such delays via email and SMS. Please note that we will not be liable to provide any cash or other compensation for any delayed deliveries.
In case of any lost or misplaced shipments, we will resend you the shipment on confirmation that the shipment is lost or misplaced, or refund your money, depending on your preference. We accept no other liability or responsibility with regards to lost, misplaced or damaged shipments.
Exerfit reserves the right to change the delivery charges at any time without prior intimation.
By accepting/agreeing to these terms, the customer agrees that the tracking details of the shipment will not be available immediately.
Exerfit reserves the right to deny delivery to locations considered not feasible even though the delivery location is mentioned in the Website.
Returns & Refund
Please refer to our Returns and Refunds policy for more information on how to return products and applicable refund parameters.
Intellectual Property Rights
Exerfit retains all rights and ownership to all copyrights, trademarks, logos and any other intellectual property used on its website and products. Accessing the website and/or purchasing products through the website does not create any rights, titles or encumbrance on any of our intellectual properties.